Frequently Asked Questions

Everything you need to know about your Velvet by Graham & Spencer experience.

What is your return policy?

We accept returns of unworn, unwashed, and unaltered items with original tags attached within 30 days of the purchase date.

Where does Velvet by Graham & Spencer ship?

We offer standard and expedited shipping within the United States, as well as international shipping to select countries worldwide.

How do I care for my luxury basics?

To maintain the quality of our signature fabrics, we recommend following the specific care instructions on the inner garment label, typically involving cold water washes and laying flat to dry.

Can I track my order once it has shipped?

Yes, once your order is processed, you will receive a confirmation email containing a tracking number to monitor your package's progress.

Are your products ethically manufactured?

We take pride in our heritage; much of our collection is designed and manufactured in the USA, ensuring high-quality standards and ethical production practices.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for installments.